Got a question? We’re a small, friendly team and we read every message. Browse the answers below or drop us a line — we typically reply within a few hours during business days.
Head to the login screen and tap Forgot password. Enter your registered email and we'll send a reset link within a minute or two. If it doesn't arrive, check your spam folder — occasionally they land there.
How do I manage or cancel my subscription?
Open Settings → Wallet → Subscriptions. You'll see your current plan with options to switch tiers or cancel. Cancellations take effect at the end of your billing cycle — you keep full access until then.
I was charged but haven't received access — what should I do?
Payment confirmation can occasionally be delayed by a few minutes. Try refreshing the app and waiting a moment. If the issue persists after five minutes, email us with your payment receipt and we'll sort it out right away.
How do I request a refund?
Go to Settings → Wallet → Refunds and tap Request Refund on the relevant transaction. You can also email us directly with your order reference and a short explanation — we aim to process refunds within 3–5 business days.
How do I join or create a club?
Browse clubs in the Discover tab and tap Join on any that interest you. Some require admin approval. To create your own, tap the + button on the Clubs tab — free accounts can run one club.
How do I report inappropriate content or a user?
Tap the ··· menu on any post, comment, or profile and choose Report. Our moderation team reviews every report. For urgent safety concerns, email us directly and we'll act faster.
How do I set up creator payouts?
Go to Settings → Payouts and follow the onboarding steps. You'll need to accept the Creator Payment Terms and verify your identity through Stripe. Payouts are processed weekly with a 7-day settlement delay to protect against chargebacks.
How do I delete my account?
Go to Settings → Account → Delete Account, or visit voraclubs.com/delete-account. You'll have a 30-day grace period to change your mind before your data is permanently and irreversibly removed.
Still stuck? Email us and we’ll figure it out together.
Our support team genuinely cares about getting things right. Drop us a message and we’ll get back to you as soon as we can — usually within a few hours on weekdays.